Bug Issue – Update

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All – bug pic

The problem I told you about in a post the other day is not confined to my wife’s PC. If you’re not a registered user, or if you manually type “EPautos.com” into your browser, you get taken to a 3-4 days’ old version of the EPAutos main page (page does not update; it’s static, frozen in time). The most recent columns do not show – unless you click on the categories (e.g., “new car reviews”) and then you see the latest review (Lexus IS350).

Weirdly, if you type “EPautos” into the browser’s search engine, then click on the first link that comes up, it takes you to the current main page, which shows the insurance article as the latest article.

I asked the company we have our servers with and they told me:

“it looks like the difference is the www. https://www.ericpetersautos.com/ while https://ericpetersautos.com/ is current. I’d check with your web guy to make sure that they are both set up as the same site in cpanel (right now they seem to follow different criteria, but looking around I’m not sure how he has set it up to do this.”

I have no clue how to fix this…

Not even where to begin…

Anyone out there have an idea?

 

 

 

 

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21 COMMENTS

  1. I do this for a living, and here are my suggestions:

    From your WordPress dasbboard to go Settings > General and make sure that both the WordPress Address (URL) and Site Address (URL) are the same. If you want non-www then use https://ericpetersautos.com

    This will make the necessary changes to your site’s .htaccess file without the need for you to manually edit the file. Once done any www visits will redirect to non-www.

    Once this is done you should update WordPress. Using an old version opens you to the risk of having the site hacked. You can easily back up your database before running the update in case something goes wrong. You can use a plugin called “backupwordpress” to do that.

    Good luck!

  2. Sounds like a caching issue. You might have some kind of wordpress enhancement that “caches” posts for faster performance. Those caches have “expirations,” after a set time it refreshes and culls new content. I too noticed the difference with and without the WWW.

  3. It’s either your Apache config or something in WordPress, possibly caching. Hard to say without admin access to WordPress and (for the Apache config) SSH or FTP access to your web server.

    Since most people don’t change their Apache configs very often, it’s more likely a WordPress problem. Did somebody update WordPress or one of its plugins recently?

    I can get around WordPress, but I’m no expert. You might do better to find an actual expert.

      • eric, this page is screwed up for me, no login available. This is the first time however. Either way I entered it was the same but I use Firefox, what I considered to be a much better browser than Chrome, IE and a couple others. YMMV

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